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We're here to assist you with any inquiries you may have about our exquisite collection of bracelets, as well as any questions related to shipping, returns, sizing guidance, and more.
Our dedicated team is committed to providing you with the information you need, and we strive to respond to all queries within 48 hours during our working days.
Please note that our working hours are Monday to Friday, from 09:00 to 17:00 CET (Amsterdam time).
Feel free to reach out to us anytime – your satisfaction is our priority!

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General questions

At ESSENCE JWLR, we understand that finding the perfect fit for your bracelet is essential for both comfort and style. In our "Find Your Bracelet Size" page, conveniently located under the "Customer Service" section on our website you can find how to measure this.

Experience Luxury Craftsmanship with Our Exquisite Bracelet Collections.

At ESSENCE JWLR, we take pride in crafting exceptional accessories that combine elegance and durability. Our bracelets are meticulously designed using only the finest materials to ensure both style and quality.

Unveil the allure of the ocean with our stunning Stingray Leather Bracelets. Renowned for their unique texture and exquisite patterns, stingray leather bracelets add a touch of sophistication to any ensemble. Each bracelet is carefully handcrafted, highlighting the natural beauty of the leather while ensuring its longevity.

Incorporating strength and resilience, our Stainless Steel Bracelets are a testament to modern sophistication. Stainless steel is not only resistant to tarnish and corrosion but also exudes a sleek and polished aesthetic. The meticulous craftsmanship behind each stainless steel link guarantees a timeless accessory that will withstand the test of time.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

Payment questions

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

American Express, Apple Pay, Google Pay, iDEAL, Maestro, Mastercard, PayPal, Shop Pay, Union Pay and Visa.

Shipping & return questions

Netherlands/Belgium
Delivery time: 1 working day - Order before 16:00 for next day delivery.

Germany/France/Luxembourg/Spain/Portugal/Italy/Austria/Ireland/Denmark/Sweden/Norway
Delivery time: 2-3 working days

Rest of Europe and World
Delivery time: 3-9 working days

Netherlands/Belgium - €4,95

Germany/France/Luxembourg/Spain/Portugal/Italy/Austria/Ireland/Denmark/Sweden/Norway - €9,95

Rest of Europe and World - €14,95

Returns and Exchanges

We ofcourse hope you are happy with your purchase from ESSENCE JWLR.

However in the unfortunate event that you do change your mind we can
offer you an exchange or a refund providing the goods are returned
within a 14 days period in an unworn and unused condition. You can visit the Shipping & Returns page to know what steps you need to go trough to return your purchase.

As soon as we are packing your order a tracking number from ESSENCE JWLR
will be send to your e-mail. (within 24 hours after the order is
processed and dispatched.

If this is not the case, please contact us.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

If you have any questions or concerns, feel free to get in touch. Our goal is to respond to your message within 48 hours.